Frequently Asked Questions

Got questions about our home cleaning service? Check out our answers to learn everything you need to know.

How can I book a clean?

Contacting Great Cleaning is easy. Schedule a home cleaning service through our online booking platform or by calling us.

How soon can a cleaner come to my home?

Typically, we can accommodate you at short notice. Please give us a call and ask about our same-day cleaning service.

How many cleaners do you send?

It depends on the size of the job. We typically send just one, but for larger house cleaning jobs we may send two professional cleaners.

Can I cancel my appointment?

You sure can. Simply Call us or send us a text . Cancel the clean 48h before your clean to avoid the $40 cancellation fee.

Is there anything you don't do?

We’re up to almost any task but we can’t clean homes with biohazards, such as animal waste and insect/rodent cleanup, for safety and protection purposes. We don’t offer wet wiping light bulbs, resurfacing/waxing/refinishing of floors, large furniture moving or large scale trash disposal. Lastly, we’re not able to clean high places because our cleaners do not bring ladders with them.

What is your 100% satisfaction guarantee?

Simply put, if you are not 100% satisfied with your home cleaning, we’ll happily send a cleaner back to your house to make it right at no additional cost.

How can I refer a friend to GreatCleaning

You can refer your friend by having them mention your full name and use the discount code FRIEND50 at the time of booking; for each person you refer that books a one-time service, you will receive a $25 and the new customer will get $25 off their first booking, while for each person you refer that books a recurring service, you will receive a $50 and the new customer will get $50 off their first booking. Your discount will be applied after the new customer’s first booking is complete (for one-time bookings) or after their second booking is complete (for regular services). Please note that this referral system is only eligible for existing customers who have completed at least one booking and cannot be used to refer households or families that have used our services in the past.

Who are your house cleaners?

At GreatCleaning, all of our house cleaners are highly professional and experienced. They all receive top ratings and undergo a very strict vetting process and background check before they are onboarded.

Can I tip my house cleaner?

Tipping is not required but you are certainly welcome to do so.

How much does a house cleaning cost?
Generally, cleaning costs are based on the number of rooms. We offer discounts for recurring home cleaning services. Go to our Book Now page to get an instant quote for free.
How do I make a payment?

We make payment quick and easy. You can use your debit or credit card, Zelle, cash or Venmo via our secure Stripe payment system, with 256 bit protocol and full extended validation SSL security.

What is a deep cleaning?
A deep cleaning service is a more intensive clean highly recommended to new customers and/or those who haven’t had their homes cleaned in the last few months.
Do you serve my location?

proudly serves an extensive list of cities and communities. Please feel free to check our Locations Page for a full list of the areas we service. Or you can also call us to get assistance from our friendly team members.

What materials do I need to provide?

Just garbage bag and paper towel

FAQ